Refund policy

Refund & Returns Policy

Damaged, faulty or wrong item. If your GuardNest arrives damaged, stops working, or you received the wrong item, contact us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send you a free replacement or a full refund, and you don't need to send anything back.

Change of mind (customers in the EU and UK). If you live in the EU or UK, you have the legal right to cancel your order within 14 days of delivery without giving a reason. Tell us within those 14 days through our contact page, then send the item back unused and in its original packaging within 14 days of telling us. Return shipping is paid by you. We refund the product price and the original shipping cost (if any) within 14 days of receiving the return. Add-ons such as Order Processing Priority, Express Shipping and Shipping Protection are services and are not refundable once your order has shipped.

Change of mind (all other countries, including the US and Canada). Orders shipped outside the EU and UK can't be returned or refunded for change of mind. Damaged, faulty or wrong items are always covered as described above.

Lost parcels. If your tracking hasn't updated for 7 days or your parcel is marked delivered but hasn't arrived, contact us and we'll help. Orders with Shipping Protection are reshipped free.

How to contact us. Message us through our contact page with your order number. A real person replies within 24 hours, Monday to Friday.

This policy does not affect your statutory rights.